Terms & Conditions

Please read this agreement carefully before using our website(s) and services. They represent the terms and conditions ("Terms") for using the Shoebedoo website and for placing orders for items from Shoebedoo.

Using our website indicates that you accept the Terms. If you do not agree to these, then please do not use our website. You are permitted to use our website solely on the basis of these Terms.

This site is owned by Shoebedoo and operated by Max Web Solutions.

Ownership of rights and restrictions on use of our website(s)

All rights, including copyright, in our website(s) are owned by or licensed to Shoebedoo . You may not modify, distribute or re-post anything on our website(s) for any purpose. Any use of our website(s) or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Shoebedoo.

Accuracy of content

Shoebedoo has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing. All prices are displayed inclusive of VAT where applicable. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Shoebedoo shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


A contract is formed between Shoebedoo and you when we despatch the goods you have ordered. orders for which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please see Returns section. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by contacting you by email, phone or post.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘place order’ (or its equivalent) on the final page of our ordering process.

Damaged / Incorrect Sizes & Shortages

We are a shop / internet based company based at Brimstage Hall, Brimstage, Wirral CH63 6JA and all orders should be sent or confirmed by e-mail, to ensure that Brand/Style/Colour/Size & printing are correct. Any orders that are placed by telephone and not confirmed as above will be entirely at the customers own risk. We endeavour to complete all orders to customer’s specification but are unable to take responsibility for non-confirmed incorrect orders.

Shoebedoo rely on the customer to order the correct sizes & quantities and confirm in writing, if we supply the specified size/quantity correctly then Shoebedoo will not accept any costs involved in exchanging the product.

Some manufacturers state recommended ages/sizes. You will appreciate that all children are not the same size. This is the sole responsibility of the purchaser and they do so at their own risk.

Shoebedoo, should be informed of and shortages/errors in any deliveries within 48hrs of receipt of the order.


Delivery charges vary depending on the service you select and the delivery address. For full details of our delivery charges please refer to the relevant section on our website. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Distance Selling Regulations and other legislation.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product ordered.


Occasionally, the supply of your products may be delayed. This can be for various reasons but we will, of course, make every effort to keep you informed.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Shoebedoo reserves the right to define what can and cannot be delivered to which destination.

Payment - Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which International credit card holders will be liable to pay.

Use of this website from outside the UK

Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Shoebedoo products and services available in the UK. However Shoebedoo may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this site from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable. Where we have commercial relationships with third parties which govern, direct, regulate or prevent distribution of items and products shown on our website to other countries we reserve the right to refuse orders from customers in those countries and direct the customer to the relevant suppliers in their own country instead.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

In the event of a Force Majeure Event, our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations to you may be performed despite the Force Majeure Event.Strikes, lock-outs or other industrial action;

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

Impossibility of the use of public or private telecommunications networks; or

The acts, decrees, legislation, regulations or restrictions of any government.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.

Cancellations, amendments & returns

Shoebedoo rely on the customer to order the correct size and quantity and confirm this in writing. If we supply the specified size/quantity correctly, Shoebedoo will not accept any costs involved in exchanging the product.

Shoebedoo should be notified within 48 hours of receipt of order of any shortages or errors with an order.

We cannot be held responsible for items where an attempted delivery has been made, if the courier returns the parcel to ourselves because no signature could be obtained. We will need to re-charge carriage costs to re-send. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

If you return the order we will not refund any delivery charge as this part of our service to you has already been completed. You must pay the cost of returning the goods to us.

You may return any item within 7 days of receipt, Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. You must pay the cost of returning the goods to us.